Seats & users
This is where you manage who has access to the Dialer. It shows how many of your purchased seats are assigned. Active Dialer users are the people who already have a seat, each shown with their email and callback number. You can update a user’s callback number by clicking Edit, or remove them from the Dialer. Available users are the people in your organization who don’t have a seat yet. You can assign one to anyone and use Buy seats to add more.The callback number must be your own real phone number, so leads can call you back after a call or a missed call.
Phone numbers
This is where you manage your caller ID numbers. The Workspace call settings control how many calls you can make per number per day. The Capacity summary shows how many calls you can make today, how many calls you can make after warmup, and how many numbers are restricted. The numbers table lists each number you have purchased with its country, status, reputation, daily limit, and the date it was added. The tabs above the table let you view your numbers grouped by status. To add a number, use Purchase numbers. Prioritize using numbers based on the lead’s location; let Ava pick a caller ID close to the lead’s location to improve answer rates. To record calls automatically, turn on Automatic call recording. It will record the calls according to the mode you choose. When turning it on, you’ll need to accept a notice confirming your organization is responsible for meeting the legal requirements for recording calls.Wrap-up automation
This is where you set what happens to a lead’s sequence automatically, based on how a call went. Each call outcome has a sequence action you choose. For example, you might stop the sequence when a meeting is booked and pause it when you leave a voicemail.Parallel dialing
Parallel dialing lets you call several leads at once instead of one at a time. You choose how many lines to dial at the same time, and the first person to answer connects to you while the rest hang up automatically. Calling several leads at once means you spend more time in live conversations and less time waiting for unanswered calls. To start a parallel dialing session, select the leads you want to call by ticking their checkboxes in the dial list, then open the dropdown next to Start dialing and choose Parallel dialing.The number of leads you can call at once depends on how many phone numbers you have.