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Dialer settings are where you manage your calling setup. You control who can make calls, which phone numbers you call from, and the automation that runs during and after each call. You can open it from the settings icon in the top-right corner of the Dialer page. Learn more about Dialer here. Dialer settings have five sections.

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Seats & users

This is where you manage who has access to the Dialer. It shows how many of your purchased seats are assigned. Active Dialer users are the people who already have a seat, each shown with their email and callback number. You can update a user’s callback number by clicking Edit, or remove them from the Dialer. Available users are the people in your organization who don’t have a seat yet. You can assign one to anyone and use Buy seats to add more.
The callback number must be your own real phone number, so leads can call you back after a call or a missed call.

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Phone numbers

This is where you manage your caller ID numbers. The Workspace call settings control how many calls you can make per number per day. Each number can make up to 50 calls a day by default. You can adjust this between 10 and 100, though 50 is recommended. The Capacity summary shows how many calls you can make today, how many calls you can make after warmup, and how many numbers are restricted.
New phone numbers can’t make their full daily number of calls right away; they have to warm up. Artisan starts with a lower daily limit and gradually increases it over roughly a week until the number reaches full capacity.
The numbers table lists each number you have purchased with its country, status, reputation, daily limit, and the date it was added. The tabs above the table let you view your numbers grouped by status. To add a number, use Purchase numbers. Prioritize using numbers based on the lead’s location; let Ava pick a caller ID close to the lead’s location to improve answer rates. To record calls automatically, turn on Automatic call recording. Recording then starts as soon as each call begins, and a disclosure plays to the person you called, letting them know the call is being recorded. When turning it on, you’ll need to accept a notice confirming your organization is responsible for meeting the legal requirements for recording calls. With automatic recording off, you can start recording manually at any point during a call and stop it at any time.

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Wrap-up automation

This is where you set what happens to a lead’s sequence automatically, based on how a call went. Each call outcome has a sequence action you choose. For example, you might stop the sequence when a meeting is booked and pause it when you leave a voicemail.

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Parallel dialing

Parallel dialing lets you call several leads at once instead of one at a time. You choose how many lines to dial at the same time, and the first person to answer connects to you while the rest hang up automatically. Calling several leads at once means you spend more time in live conversations and less time waiting for unanswered calls. To start a parallel dialing session, select the leads you want to call by ticking their checkboxes in the dial list, then open the dropdown next to Start dialing and choose Parallel dialing.
The number of leads you can call at once depends on how many phone numbers you have.

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Voicemail drop

Voicemail drop automatically leaves a pre-recorded message when a call reaches voicemail, then moves on to the next lead. You can turn it on and upload a pre-recorded voice message in MP3 or WAV format (up to 5 MB). If you have more than one recording, your active recording is the one that gets left.