> ## Documentation Index
> Fetch the complete documentation index at: https://support.artisan.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Slack
Artisan sends alerts to Slack when something needs your attention, like a lead reply, a booked meeting, a website visit, or an account issue, so your team stays updated on important activity without logging into Artisan. You choose which channels or people get each notification and how often.
## Connect the Slack integration
1. In your Artisan dashboard, go to your profile.
2. Select **Settings.**
3. Select **Integrations**.
4. Find the Slack integration under Communication and click **Connect Slack**.
5. Select your workspace and authorize Artisan.
6. Close the configuration tab.
After Slack is connected, Ava is added to your workspace as a bot app. If your workspace requires admin approval for new apps, ask your Slack admin to approve Ava first.
## Add Ava to Slack channels
Before Ava can post to a channel, she needs to be added to it. You can add Ava to a channel from the Artisan Notifications tab, or by inviting her to the channel manually in Slack.
### Add Ava to a public channel
In Artisan, the channel dropdown for each notification type only lists the channels Ava has already joined. To send notifications to a channel Ava hasn't joined, search for it and select **Look up channel**. Artisan will add Ava to that channel.
1. Open the channel dropdown for the notification type you want.
2. Type the channel name in the search bar.
3. If the channel appears in the list, select it as the destination. If it doesn't, click **Look up channel**. Ava joins it, and the channel appears in the dropdown.
4. Select it as the destination.
### Add Ava to a private channel
Ava can't find private channels on her own, so you invite her from inside Slack first. Once she's in, refresh the list in Artisan and the channel becomes available.
1. In Slack, type `/invite @ava` in the private channel.
2. In Artisan, open the channel dropdown for the notification type.
3. If the channel is not visible, type the channel name in the search bar. Then click **Refresh channels**.
4. Select the channel as the destination.
## Configure notifications
Artisan lets you send each notification type to a specific Slack channel or person. A lead reply can post to your sales channel while performance reports go to an analytics channel, and anything you don't need can be switched off.
1. In your Artisan dashboard, go to your profile.
2. Select **Settings**.
3. Select **Notifications**.
4. For each notification type you want to be notified about, select a destination:
* **Channel**: posts to that channel. Best for team-wide alerts.
* **Assigned user (DM)**: sends a direct message to the user assigned to the lead.
* **Don't notify**: disables Slack notifications for this notification type.
5. For notifications that have frequency options, choose one.
The **Assigned user (DM)** option sends a direct message to the rep assigned to the lead. It's not available for account-level notifications such as billing, urgent alerts, or performance reports.
### Notification frequency
Most notifications are sent in real time. Three types have extra options in the Frequency column:
Message reply alerts can be filtered by sentiment: choose **All** for every reply, **Positive only** for positive replies, or **Neutral and negative** for those replies only. **Overdue tasks** can be delivered daily or weekly. **Performance reports** can be delivered weekly or monthly.
## **Frequently asked questions**
No. You can only connect one Slack workspace per Artisan account. If you want to switch workspaces, disconnect from your current workspace and reconnect to a different one.
Until the app is approved, Ava can't post to your workspace and notifications won't reach Slack. Once approved, notifications flow normally.
Yes. Slack and email are separate. Turning off Slack notifications doesn't affect email delivery.